At Gronnect, we strive to ensure customer satisfaction while maintaining fairness to our professional partners. This Refund Policy outlines the conditions under which users may be eligible for a refund for services booked through our platform.
1. General Terms
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Gronnect acts as a facilitator connecting users with independent service providers ("partners").
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Payments collected from users are held temporarily by Gronnect before being passed on to partners, less applicable fees.
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Refunds are granted at the sole discretion of Gronnect.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
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The partner did not show up for the scheduled appointment.
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The service was canceled by the partner without prior notice.
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The user received a significantly incomplete service.
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The service quality was below a reasonable standard, as verified through internal review.
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User was charged multiple times for the same service due to a technical glitch.
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The booking was canceled by the partner due to any exigency.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
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User canceled the booking after the partner accepted the booking.
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Dissatisfaction due to subjective preferences not related to service quality.
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Issues raised more than 48 hours after the service completion.
4. Refund Request Process
To request a refund, users must:
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Contact Gronnect Support within 48 hours of the scheduled service.
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Provide:
- Booking Details
- Description of the issue
- Supporting photos or documents (if applicable)
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Send your refund request to: support@gronnect.com
5. Refund Processing
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Approved refunds will be processed within 7–10 business days.
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Refunds will be made to the original payment method used.
6. Partner Payments
Once a service is marked as completed and payment is released to the partner, refunds may not be issued except in rare or verified dispute cases.
7. Dispute Resolution
If a refund request is denied and the user wishes to escalate, Gronnect will initiate a dispute review process. The decision of Gronnect's resolution team will be final.
8. Policy Changes
Gronnect reserves the right to amend this Refund Policy at any time. Updates will be posted on our platform and will take effect immediately upon publication.