Privacy Policy

Effective Date: May 2025

Introduction

Gronnect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how Gronnect and its affiliates collect, use, store, share, protect or otherwise process your information/personal data through our website gronnect.com and related mobile applications (collectively referred to as "Platform" or "Services").

Please note that you may be able to browse certain sections of the Platform without registering with us. Our services are primarily offered in India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Platform.

1. Information We Collect

a. Personal Information

We may collect the following personal information when you sign up or use our Services:

  • Full name
  • Phone number
  • Email address
  • Location data (for geotagging)
  • Payment information
  • Profile photo (optional)
  • Government-issued ID (for partner verification)

b. Usage Data

We automatically collect information about how you use the app:

  • Device type and operating system
  • IP address
  • Time of access
  • Actions performed on the platform (e.g., service bookings, searches)

Note: You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

Security Warning: If you receive an email or call claiming to be from Gronnect seeking sensitive personal data like debit/credit card PIN or passwords, never provide such information. Report any suspicious activity immediately.

2. How We Use Your Information

We use the information we collect to:

  • Facilitate bookings between users and partners
  • Verify the identity of users and service providers
  • Process payments and issue payouts
  • Provide location-based service suggestions
  • Send transactional and promotional notifications
  • Improve the safety, reliability, and performance of our Services
  • Comply with legal obligations
  • Conduct research and analysis

To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. Your access to services may be affected if you opt-out of certain data uses.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Verified partners: For service fulfillment
  • Payment service providers: For processing transactions
  • Law enforcement: When required by law or to protect rights and safety
  • Service providers: Analytics and infrastructure providers bound by confidentiality
  • Our group entities: To provide you access to related services

4. Location Services

Gronnect uses geotagging to show users only relevant services within radius of their location. You may choose to disable location access, but this will limit core functionalities of the platform.

We collect location data only when the app is in use to provide location-based services.

5. Data Security

We implement industry-standard security measures including:

  • Encryption of sensitive data
  • Secure servers and access controls
  • Regular security audits

User Responsibility: Users are responsible for maintaining the confidentiality of their login credentials and should immediately notify us of any unauthorized account activity.

6. Data Retention and Deletion

  • You can delete your account through your profile settings, which will result in losing all account information
  • We retain data only as long as necessary to fulfill the purposes outlined in this policy or as required by law
  • We may refuse deletion if there are pending transactions, grievances, or legal requirements
  • Anonymized data may be retained for analytical and research purposes

7. Your Rights

You have the right to:

Access & Rectify

Access, correct, or update your personal information through your account settings

Withdraw Consent

Withdraw consent for data processing by contacting us

Request Deletion

Request deletion of your personal data, subject to legal requirements

Lodge Complaints

Complain to a data protection authority about our collection and use of your data

Note: Withdrawal of consent will not be retrospective and may affect service availability. Some rights may be limited where we have an overriding legitimate interest or legal obligation.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We will notify users of significant changes through the Platform or other means as required by law. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact:

Grievance Officer
  • Name: Kamesh Sharma
  • Designation: Chief Executive Officer
  • Company: Sector 68, Gurgaon, 122018, Haryana
  • Email: support@gronnect.com
  • Contact: support@gronnect.com
  • Availability: Mon-Friday; 10AM - 5PM